Can I Cancel or Amend My Order?

In More Detail

How to Cancel or Amend Your Order

If you need to make changes to your order or cancel it altogether, follow these steps:

1. Contact Us Promptly:
   Call our customer service team on 0333 301 0339 or email us with your order details. The sooner you contact us, the more likely we can accommodate your request before dispatch.
2. Provide Your Order Information:
   Have your order number and any relevant details ready to help us locate your order quickly.
3. Confirm Adjustments:
   We’ll confirm whether your order can be cancelled or amended and update you on any next steps.

Important Information About Order Changes

• Orders Already Dispatched:
  If your order has already been dispatched, we won’t be able to cancel or make changes. In this case, you can refer to our Returns Policy for instructions on returning unwanted items.
• Cut-to-Size or Made-to-Measure Products:
  Unfortunately, we are unable to cancel or amend orders for products that have been cut to size, made to measure, or customized, unless there is a manufacturer’s fault.
• Time Frame for Changes:
  Most changes or cancellations need to be made within 24 hours of placing your order to ensure we can process them before dispatch.

Need Help?

If you have any questions about cancelling or amending your order, or if you’re unsure whether changes can be made, our customer service team is here to assist. Contact us on 0333 301 0339 or email us for further support.