What Is Your Returns and Refund Policy?

In More Detail

Can I Return My Purchase?

Yes, you can return your purchase to us within 30 days of purchase for a full refund, provided the product is returned in its original condition and packaging (where possible). Please include a copy of your order confirmation or sales invoice with your return.

How to Return Your Items

To ensure your return is processed smoothly:

1. Prepare the Items: Return the product in its original or secure packaging to prevent damage during transit. Your refund may be affected if the product is returned in an unsuitable condition.
2. Include Documentation: Add a copy of your order confirmation or sales invoice to help us identify your order and process your refund promptly.
3. Send to Our Returns Address:
   

The Modern Lawn Company Ltd
Unit H,
Furtho Manor Farm,
Old Stratford,
Milton Keynes, MK19 6NR

Important Information About Returns

• Exclusions: Unfortunately, we are unable to offer refunds or exchanges for:
  • Products that have been cut to size
  • Items that are made to measure
  • Products that have been installed, unless a manufacturer’s fault has been established.
• Damaged in Transit: Please ensure the item is securely packaged for return. Any damage during transit may affect your eligibility for a full refund.

Need Assistance?

If you have any questions about returning your items or need further help, our customer service team is here to assist. Call us on 0333 301 0339 or email us for more support.