Nationwide Delivery

Delivery & Shipping Policy

At The Modern Lawn Company, we want to ensure your order gets to you as quickly and smoothly as possible. Below you’ll find important details about our dispatch process, delivery times, and customer responsibilities.

Areas We Supply To

Stock Availability

We strive to keep all products in stock and ready to dispatch. However, availability cannot be guaranteed. Listings on our website do not constitute a formal offer of sale. If your chosen item is unavailable, we’ll contact you with suitable alternatives or upgrade options.

Estimated Delivery Times

For most Mainland UK addresses, delivery takes 1–3 working days from dispatch.

If you’re based in the Scottish Highlands, remote areas, or BT postcodes, please contact us before placing your order to confirm whether delivery is possible. We’ll also be happy to provide an estimated delivery date based on your location.

⚠️ Please note: We are unable to deliver to the following locations:

• Scottish Isles
• Isle of Wight (IOW)
• Isle of Man (IOM)

If you’re unsure whether your postcode is covered, we encourage you to reach out before ordering.

Delivery dates are estimates only. We strongly recommend waiting for your order to arrive before scheduling installation work, as we cannot be held liable for delays or missed appointments.

Kerbside Delivery Only

All deliveries are kerbside. This means your order will be unloaded as close as possible to your property’s entrance—typically the driveway or roadside.

Customers are responsible for moving the goods to a secure or suitable location. While some drivers may assist, this is entirely at their discretion and not part of the agreed service.

Receiving Your Order

• A signature is usually required.
• If you request delivery without a signature (e.g., leave unattended), you accept full responsibility for any loss or damage.
• Always inspect your items and packaging before signing. Signing confirms the order arrived in satisfactory condition and limits our ability to claim for damages.
• If damage is discovered after signing, any replacement goods will need to be repurchased.

Special Delivery Instructions

We will pass along any delivery notes (e.g., “leave behind side gate”) to the courier, but we cannot guarantee that they will be followed.

Contact Us

Still have questions about delivery or unsure if we can deliver to your area? We’re here to help:

📞 0333 301 0339
📧 [email protected]