Orders and Returns
RETURNS & CANCELLATIONS
We want you to love the products you buy from The Modern Lawn Company but if, for whatever reason, you change your mind, please return your purchase to us in its original condition (and packaging, where possible) within 30 days of purchase for a full refund.
All returns must be sent (with a copy of your order confirmation or sales invoice) to the address below in its original or secure packaging in order to avoid any damage in transit. Your refund may be affected if the product is returned to us in an unsuitable condition.
The Modern Lawn Company Ltd,
Furtho Manor Farm,
Milton Keynes, MK19 6NR
Unfortunately, we are unable to offer refunds or to exchange any products that have been cut to size, made to measure or installed (unless it is established that they have since developed a manufacturer’s fault).
In the unlikely event that a manufacturer’s fault develops within 30 days of the purchase date, please notify us as soon as possible with photographic evidence. Where a manufacturer’s fault is identified, you will be able to receive a full refund, repair or replacement of the original order, whichever is more convenient.
Where a manufacturer’s fault develops after 30 days from the purchase date, we will do our best to remedy the problem as soon as possible. Depending on the circumstances, you may be entitled to a replacement, repair or refund (or a price reduction should you wish to keep the product).
We reserve the right to withhold any remedy, refund, repair or replacement until the faulty product(s) is/are returned to us for investigation. The cost of the return is to be borne by the customer but reimbursed by us in the event that a manufacturer’s fault is established.
If the products are installed and you are not able to remove and return them, please contact us to arrange an alternative solution. In some instances, we can arrange a courier pick-up service (subject to a maximum charge of £50.00).
Please note that our liability under this policy:
- excludes any discrepancies between batches (colour or otherwise) or faults caused as a result of improper installation, use or maintenance;
- is limited to the original order value; and
- does not include any additional or third party costs incurred by you for the installation of our products (or otherwise) prior to the fault appearing.
We always advise our customers to carefully inspect any purchases (and report any faults immediately) prior to any installation.
If a product is ever unavailable, we will contact you either to arrange a full refund or allow you the opportunity to select a similar product with any difference in price being collected or returned. Rest assured, we will never supply you with any substitute products without your prior approval.
Every effort is made to ensure that the colours of our products are presented as accurately as possible on our website. Due to discrepancies between monitors etc. we recommend that our customers take advantage of our free sample service prior to ordering.
Please note that different widths, batches, materials or orders may not match exactly when placed next to one another if ordered at a different time. Every batch is slightly different.